Housecall Pro outage history
50 incidents recorded for Housecall Pro, average time to resolve 8 hours. Each one links to its timeline and the vendor's own updates.
September 2026
- Service Instability, resolved after 57 minutes
August 2026
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
July 2026
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
May 2026
- CSR AI Service Disruption, resolved after 2.2 hours
April 2026
- 3rd-party outage causing user interface issues, resolved after 19 minutes
February 2026
- Degraded performance with voice dialer for some Pros, resolved after 9.1 hours
January 2026
- Web & Mobile Application Performance Issues, resolved after 57 minutes
November 2025
- Cloudflare Outage Impacting Integrations, resolved after 5.9 hours
October 2025
- Temporary Service Outage, resolved after 25.6 hours
- AWS US-East-1 Outage impacting Twilio Services, resolved after 3.3 hours
- AWS US-East-1 Outage, resolved after 24 minutes
June 2025
- Chat Degradation, resolved after 45 minutes
- Degraded AI Service Performance, resolved after 5.8 hours
- Degraded AI Service Performance, resolved after 6.1 hours
September 2024
- Customer call logs for some customers are currently unavailable via the iOS and Android apps, resolved after 9.3 hours
May 2024
- Pipeline card status and updates are delayed, resolved after 3 hours
- Newly created Tasks on Android devices not visible, resolved after 2.2 hours
April 2024
- Third-party outage is impacting platform features, resolved after 17.2 hours
February 2024
- SMS messaging impacted for a small subset of customers, resolved after 4 days
- Customer Search for new and changed customers is delayed, resolved after 4.4 hours
September 2023
- Google Calendar sync, resolved after 2.3 hours
- QuickBooks is experiencing an increase in errors, resolved after 6.2 hours
- Chat functionality temporarily unavailable, resolved after 1.8 hours
- Investigating an issue with Customers' Card on File, resolved after 25.6 hours
August 2023
- Quickbooks Desktop Connectivity Disruption, resolved after 1 minute
July 2023
- Intermittent search issues, resolved after 2.5 hours
- Housecall Pro Services Restored, resolved after 1.4 hours
- Housecall Pro Services Currently Unavailable, resolved after 2.9 hours
- HCP Assist Currently Unavailable, resolved after 1 minute
June 2023
- Housecall Pro Services Currently Unavailable, resolved after 1.6 hours
February 2023
- Voice dialer down, resolved after 3.7 hours
December 2022
- Application intermittently slow/down, resolved after 4 hours
August 2022
- 2022_08_17, resolved after 3.6 hours
February 2022
- Intermittent issues loading pages on both browser and mobile, resolved after 19 minutes
- Slowness and intermittent outage, resolved after 3.6 hours
December 2021
- Application restoring after upstream provider outage, resolved after 1.7 hours
- Degraded performance sending SMS messages (3rd-party) 2021-12-10, resolved after 1.3 hours
- Upstream Provider Issue, resolved after 6.7 hours
November 2021
- Facebook Reviews Disabled in Housecall Pro, resolved after 22.9 hours
October 2021
- Slow load times and intermittent errors, resolved after 2.3 hours
July 2021
- Intermittent issues searching Line Item Templates, resolved after 17 minutes
June 2021
- Adding customers and line item templates to search is down, resolved after 13.5 hours
April 2021
- Intermittent loading issues, resolved after 4 minutes
March 2021
- System intermittently unavailable, resolved after 52 minutes
- Online Booking & Housecallpro.com is slow to load/not loading, resolved after 4.1 hours
February 2021
- SMS Messages Delayed, resolved after 3.2 hours
- Email Outage, resolved after 2 days
- Payments Failing to Process, resolved after 3.3 hours
November 2020
- Responsibid/Wisetack degraded, resolved after 14.8 hours
- Degraded Customer and Price List Item Search, resolved after 5.5 hours
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