Housecall Pro outage, July 2026: CSR AI Voice Assistant Call Failures

Housecall Pro reported and resolved an incident: CSR AI Voice Assistant Call Failures. It lasted 7.4 hours.

Resolved

From Housecall Pro's official status page, in their words.

What happened

Started
Resolved
Duration
7.4 hours
Impact
critical
Affected
CSR AI

Why it happened

Housecall Pro has not given a cause in its updates. We never guess one.

This incident on the Housecall Pro status page

Timeline

Newest first. From Housecall Pro's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. investigating

    The issue was fully resolved at 1:21 pm ET

  3. investigating

    We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.

  4. investigating

    We are still investigating but all calls are being handled by our HCP Assist team.

  5. investigating

    We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.

  6. investigating

    We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.

What this means for a business (and what to check now)

  • Retry anything that failed during the 7.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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