Housecall Pro outage, October 2021: Slow load times and intermittent errors
Housecall Pro reported and resolved an incident: Slow load times and intermittent errors. It lasted 2.3 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.3 hours
- Impact
- major
- Affected
- Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
We have verified that our systems are now operating normally.
- monitoring
The system is now fully operational and we are monitoring to ensure continued stability.
- investigating
We're currently investigating long wait times on page loads as well as increased error responses accessing Housecall Pro.
What this means for a business (and what to check now)
- Retry anything that failed during the 2.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.