Housecall Pro outage, September 2024: Customer call logs for some customers are currently unavailable via the iOS and Android apps
Housecall Pro reported and resolved an incident: Customer call logs for some customers are currently unavailable via the iOS and Android apps. It lasted 9.3 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 9.3 hours
- Impact
- minor
- Affected
- Voice
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- identified
We have identified the issue and are actively working to remediate.
What this means for a business (and what to check now)
- Retry anything that failed during the 9.3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
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