Housecall Pro outage, April 2024: Third-party outage is impacting platform features
Housecall Pro reported and resolved an incident: Third-party outage is impacting platform features. It lasted 17.2 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 17.2 hours
- Impact
- minor
- Affected
- Pro web, Payment processing - Stripe, QuickBooks Online, QuickBooks Desktop, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
Our partner Amplitude is experiencing broad outages which may impact access to some features in your account. They have identified the root cause and are working on the remediation actions. Please subscribe to our status page to receive updates.
What this means for a business (and what to check now)
- Retry anything that failed during the 17.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.