Housecall Pro outage, December 2022: Application intermittently slow/down

Housecall Pro reported and resolved an incident: Application intermittently slow/down. It lasted 4 hours.

Resolved

From Housecall Pro's official status page, in their words.

What happened

Started
Resolved
Duration
4 hours
Impact
minor
Affected
Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview

Why it happened

Housecall Pro has not given a cause in its updates. We never guess one.

This incident on the Housecall Pro status page

Timeline

Newest first. From Housecall Pro's official status page, in their words.

  1. resolved

    Our team has monitored the recovery for the past few hours and confirmed that the issue is resolved.

  2. monitoring

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We’ve identified the issue and are working on a full resolution.

  5. investigating

    Our application is intermittently unresponsive or slow. We are investigating the issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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