Housecall Pro outage, August 2022: 2022_08_17

Housecall Pro reported and resolved an incident: 2022_08_17. It lasted 3.6 hours.

Resolved

From Housecall Pro's official status page, in their words.

What happened

Started
Resolved
Duration
3.6 hours
Impact
minor
Affected
Pro web, Add a job API, iOS Mobile App, Android mobile app
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Housecall Pro has not given a cause in its updates. We never guess one.

How it was resolved

All outages have been fully restored and the Housecall Pro website and mobile experiences are back online. Thank you for your patience as we worked through the issues.

Housecall Pro's closing update

This incident on the Housecall Pro status page

Timeline

Oldest first, from the first notice to the resolution. From Housecall Pro's official status page, in their words.

  1. investigating

    We experienced an outage from roughly 10:00 through 10:35 EST. At this point, the website is back up and running, and we are currently diagnosing and understanding what caused it. You may continue to experience issues as we recover. We will continue to give updates as we get more information.

  2. resolved

    All outages have been fully restored and the Housecall Pro website and mobile experiences are back online. Thank you for your patience as we worked through the issues.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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