Housecall Pro outage, December 2021: Degraded performance sending SMS messages (3rd-party) 2021-12-10

Housecall Pro reported and resolved an incident: Degraded performance sending SMS messages (3rd-party) 2021-12-10. It lasted 1.3 hours.

Resolved

From Housecall Pro's official status page, in their words.

What happened

Started
Resolved
Duration
1.3 hours
Impact
minor
Affected
Text notifications
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Housecall Pro has not given a cause in its updates. We never guess one.

How it was resolved

Housecall Pro marked it resolved at 11 Dec 2021, 9:12 am without a written explanation of the fix.

This incident on the Housecall Pro status page

Timeline

Oldest first, from the first notice to the resolution. From Housecall Pro's official status page, in their words.

  1. investigating

    We're experiencing issues sending SMS through our 3rd-party service. They have been notified and are investigating.

  2. identified

    The 3rd-party provider has identified the issue and is working on mitigation.

  3. identified

    The 3rd-party provider has identified the issue and is working on mitigation.

  4. monitoring

    The issue appears to be recovering; we continue to monitor the situation.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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