Housecall Pro outage, December 2021: Application restoring after upstream provider outage
Housecall Pro reported and resolved an incident: Application restoring after upstream provider outage. It lasted 1.7 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.7 hours
- Impact
- none
- Affected
- Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly worked through the outage with our web service provider.
- monitoring
We are continuing to monitor for any further issues. Web and mobile apps are back up and running.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
Our web service provider has began to resolve the issues affecting our platform. Users should begin to see Housecall Pro services coming back online. We are continuing to monitor the issue and restore our platform back to normal.
- investigating
We are currently investigating an issue with an upstream provider that is causing our application and many third party integrations to be unavailable.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.