Housecall Pro outage, September 2023: Chat functionality temporarily unavailable
Housecall Pro reported and resolved an incident: Chat functionality temporarily unavailable. It lasted 1.8 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.8 hours
- Impact
- minor
- Affected
- Chat
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages. Chat functionality was down 211 minutes from 20:28-23:59 UTC.
- identified
Our 3rd party provider that supports our chat feature is experiencing an outage, causing the functionality to be temporarily unavailable. We are diligently working with our provider to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
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