Housecall Pro outage, April 2026: 3rd-party outage causing user interface issues

Timeline

Newest first. From Housecall Pro's official status page, in their words.

1. 4 Apr 2026, 9:35 amresolved

   This incident has been resolved. The 3rd party integration issue has recovered.

2. 4 Apr 2026, 9:32 aminvestigating

   We have observed a recovery in the services of our 3rd-party integration. Issues in the user interfaces for HCP Pro Web, iOS Mobile App, and Andriod Mobile App should be back to normal at this point in time.

3. 4 Apr 2026, 9:29 aminvestigating

   We are continuing to investigate this issue.

4. 4 Apr 2026, 9:29 aminvestigating

   We are continuing to investigate this issue.

5. 4 Apr 2026, 9:17 aminvestigating

   We are continuing to investigate this issue.

6. 4 Apr 2026, 9:16 aminvestigating

   We are continuing to investigate this issue.

7. 4 Apr 2026, 9:16 aminvestigating

   We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.

Other Housecall Pro incidents

• Service Instability4 Sept 2026, 7:44 am, resolved after 57 minutes
• Delayed job payment status for cash/check/other invoice payments (up to 1 hour)12 Aug 2026, 5:58 am, resolved after 3.6 hours
• CSR AI Voice Assistant Call Failures3 July 2026, 12:19 am, resolved after 7.4 hours
• CSR AI Service Disruption22 May 2026, 2:39 am, resolved after 2.2 hours
• Degraded performance with voice dialer for some Pros18 Feb 2026, 5:05 am, resolved after 9.1 hours