Housecall Pro outage, September 2026: Service Instability
Housecall Pro reported and resolved an incident: Service Instability. It lasted 57 minutes.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 57 minutes
- Impact
- critical
- Affected
- Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
The infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve the issue.
- monitoring
We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
The issue has been identified and a fix is being implemented.
- investigating
We are continuing to investigate this issue.
- investigating
We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service. We’ll provide additional updates as more information becomes available.
What this means for a business (and what to check now)
- Retry anything that failed during the 57 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
- Degraded performance with voice dialer for some Pros, resolved after 9.1 hours
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.