Housecall Pro outage, July 2023: Housecall Pro Services Restored

Housecall Pro reported and resolved an incident: Housecall Pro Services Restored. It lasted 1.4 hours.

Resolved

From Housecall Pro's official status page, in their words.

What happened

Started
Resolved
Duration
1.4 hours
Impact
critical
Affected
Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview

Why it happened

Housecall Pro has not given a cause in its updates. We never guess one.

This incident on the Housecall Pro status page

Timeline

Newest first. From Housecall Pro's official status page, in their words.

  1. resolved

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages. The site was down 34 minutes from 19:51-20:25 UTC.

  2. monitoring

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. investigating

    We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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