Housecall Pro outage, August 2026: Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Housecall Pro reported and resolved an incident: Delayed job payment status for cash/check/other invoice payments (up to 1 hour). It lasted 3.6 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.6 hours
- Impact
- minor
- Affected
- Payment processing - Stripe
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and we are monitoring the results.
- investigating
We are operational again. RCA will be forthcoming.
- investigating
The fix is being deployed. Will post an update within the next 30 minutes.
- investigating
We believe we have identified the issue and are testing a fix. Will post an update within the next 30 minutes.
- investigating
We are still investigating. The delay is now approximately 3 minutes. Will post an update within the next 30 minutes.
- investigating
We are still investigating. The delay is now approximately 30 minutes. Will post an update within the next 30 minutes.
- investigating
We are continuing to investigate this issue.
- investigating
Payments are being processed; the status of cash, check, and other payments is delayed. We are investigating the issue and will post an update by 1:15 pm Pacific Time.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
- Degraded performance with voice dialer for some Pros, resolved after 9.1 hours
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.