Housecall Pro outage, June 2023: Housecall Pro Services Currently Unavailable
Housecall Pro reported and resolved an incident: Housecall Pro Services Currently Unavailable. It lasted 1.6 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.6 hours
- Impact
- critical
- Affected
- Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved. The site was down 60 minutes from 17:36-18:36 UTC.
- monitoring
All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.
- identified
We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.