Housecall Pro outage, December 2021: Upstream Provider Issue
Housecall Pro reported and resolved an incident: Upstream Provider Issue. It lasted 6.7 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.7 hours
- Impact
- major
- Affected
- Pro web, Payment processing - Stripe, Email notifications, Wisetack
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
The back-end service provider is recovering and things should be returning to normal, although there may be some delays.
- monitoring
The back-end service provider is recovering and things should be returning to normal, although there may be some delays.
- identified
The upstream service provider has begun executing a fix. Some services may begin to function again. We do not yet have an ETA on a full recovery.
- identified
We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).
- identified
We are continuing to work on a fix for this issue.
- identified
We are continuing to work on a fix for this issue.
- identified
We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).
What this means for a business (and what to check now)
- Retry anything that failed during the 6.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.