Housecall Pro outage, November 2020: Responsibid/Wisetack degraded
Housecall Pro reported and resolved an incident: Responsibid/Wisetack degraded. It lasted 14.8 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 14.8 hours
- Impact
- minor
- Affected
- Wisetack, Responsibid
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
The issue with the upstream provider has been resolved and we are no longer seeing errors.
- identified
We have identified the issue as a problem with an upstream provider. We are monitoring and will keep updates posted here.
- investigating
We are currently investigating this issue.
What this means for a business (and what to check now)
- Retry anything that failed during the 14.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.