Housecall Pro outage, May 2026: CSR AI Service Disruption
Housecall Pro reported and resolved an incident: CSR AI Service Disruption. It lasted 2.2 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.2 hours
- Impact
- major
- Affected
- CSR AI
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
The issue has been identified and a fix is being implemented.
- investigating
We are continuing to investigate this issue.
- investigating
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
What this means for a business (and what to check now)
- Retry anything that failed during the 2.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
- Degraded performance with voice dialer for some Pros, resolved after 9.1 hours
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.