Housecall Pro outage, February 2022: Slowness and intermittent outage
Housecall Pro reported and resolved an incident: Slowness and intermittent outage. It lasted 3.6 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.6 hours
- Impact
- major
- Affected
- Pro web, Payment processing - Stripe, QuickBooks Online, Text notifications, Email notifications, Online booking, Google calendar, Consumer web, Add a job API, iOS Mobile App, Android mobile app, Customer job preview
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
The application has recovered as of 11:08AM PST. All features are up and stable. We are continuing to investigate and monitor the system closely.
- investigating
We are continuing to investigate this issue.
- investigating
We are currently investigating an issue that is causing slow load times and intermittent failures.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.