Housecall Pro outage, October 2025: Temporary Service Outage
Housecall Pro reported and resolved an incident: Temporary Service Outage. It lasted 25.6 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 25.6 hours
- Impact
- none
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This incident has been resolved.
- investigating
Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.
What this means for a business (and what to check now)
- Retry anything that failed during the 25.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
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