Housecall Pro outage, October 2025: AWS US-East-1 Outage
Housecall Pro reported and resolved an incident: AWS US-East-1 Outage. It lasted 24 minutes.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 24 minutes
- Impact
- none
- Affected
- Text notifications, Voice
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
Resolved - At this time AWS is reporting full recovery. Services dependent upon AWS have fully recovered.
- monitoring
Monitoring - At this time we are experiencing performance degradation across some products due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We will provide another update in 60 minutes or as soon as more information becomes available.
What this means for a business (and what to check now)
- Retry anything that failed during the 24 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.