Housecall Pro outage, February 2023: Voice dialer down
Housecall Pro reported and resolved an incident: Voice dialer down. It lasted 3.7 hours.
OKResolved
From Housecall Pro's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.7 hours
- Impact
- major
- Affected
- Voice
Why it happened
Housecall Pro has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Housecall Pro's official status page, in their words.
- resolved
This issue has been resolved.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
We have identified the cause of the issue and have deployed a fix which has restored access to the dialer. We will continue to monitor the fix.
- investigating
The web dialer for our VoIP solution is currently down. We appreciate your patience while our engineers work hard to fix it. Please subscribe to our status page to receive updates when we have a resolution.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Housecall Pro incidents
- Service Instability, resolved after 57 minutes
- Delayed job payment status for cash/check/other invoice payments (up to 1 hour), resolved after 3.6 hours
- CSR AI Voice Assistant Call Failures, resolved after 7.4 hours
- CSR AI Service Disruption, resolved after 2.2 hours
- 3rd-party outage causing user interface issues, resolved after 19 minutes
Hear about the next Housecall Pro incident as it starts
Free email alerts when the official status changes, with what to do while it is down.