Employment Hero outage history
50 incidents recorded for Employment Hero, average time to resolve 13.6 hours. Each one links to its timeline and the vendor's own updates.
October 2026
- Users unable to load expense management, resolved after 21 minutes
- HR Platform currently experience a 504 error, resolved after 2.2 hours
- Investigating: Issue accessing employee files, resolved after 4.7 hours
- Users are encountering an error message when submitting timesheets on the Employment Hero Work App, resolved after 55 minutes
- Users are unable to access expense claims and management, resolved after 1.4 hours
- Candidates are unable to view/open offer letters, resolved after 3 hours
September 2026
- HR Documents - Optional Clauses are not disappearing from finalised documents, resolved after 6.4 hours
- Problems related to Pay Runs, resolved after 4.6 hours
- Personnel CSV import errors, resolved after 3 days
August 2026
- Managers/Admins not able to create timesheets on behalf of employees, resolved after 1.2 hours
July 2026
- Pay Runs not loading employee data, resolved after 2.1 hours
- Service disruption on onboarding step - Banking details (Australia HR and Payroll customers)., resolved after 19 hours
- HeroClear Super Batch Creation - Service Disruption, resolved after 3.3 hours
June 2026
- We are currently experiencing an issue which is preventing users logging into payroll for the first time or signing into a new account., resolved after 19 minutes
- HR Platform showing 'Unauthorised Error' when attempting to access a number of settings., resolved after 2.5 hours
- Data points not syncing from HR to Payroll, resolved after 6.9 hours
- Degraded HR Platform Performance, resolved after 1.2 hours
- HR - Performance Management responses not visible in web., resolved after 2.1 hours
- HR - Platform slowness / intermittent error 500s, resolved after 19.6 hours
- HR - HR system notifications not sending, resolved after 2.9 hours
May 2026
- HR - Platform performance degraded., resolved after 46 minutes
- HR - Platform Outage, resolved after 24.8 hours
April 2026
- Degraded Payroll Platform Performance, resolved after 45.6 hours
- Payroll - A small number of NZ Pay runs stuck/not loading, resolved after 3.7 hours
- HR > Payroll sync impacting expenses., resolved after 14.1 hours
March 2026
- HR - Error when accessing Asset Register, resolved after 1.4 hours
February 2026
- HR - Timesheet editing - erroring under certain scenarios., resolved after 1.6 hours
- HR - Degraded Performance, resolved after 42 minutes
January 2026
- HR - Errors when onboarding (NZ), resolved after 2.8 hours
- HR - Time off page is currently not loading, resolved after 2.4 hours
December 2025
- HR - 503 error when making a request to HR Open API., resolved after 1.5 hours
- Some Payruns getting stuck, resolved after 9.9 hours
- HR - Side bar navigation, resolved after 5.3 hours
- Payroll - STP report submission error., resolved after 10 minutes
November 2025
- HR - Hero Time Clock App, resolved after 44 minutes
October 2025
- Payroll - Issues with SMS two-factor authentication code delivery., resolved after 1.5 hours
- HR - Issues with SMS two-factor authentication code delivery., resolved after 3 hours
- Payroll - Degraded Performance, resolved after 20 minutes
September 2025
- Payroll - Platform Slowness, resolved after 3.6 hours
August 2025
- Payroll NZ - Payday Employment information and Employee details files remain in queued, resolved after 7.4 hours
July 2025
- EH Work App - Clock In and Out Outage, resolved after 51 minutes
- Missing buttons on Android, resolved after 41.1 hours
- Report Packs, resolved after 26 minutes
- Intermittent issues with Payrun performance., resolved after 25.5 hours
- Certifications Upload Error, resolved after 2 days
- Planned Outage, resolved after 2.5 hours
June 2025
- Work App - Partially unavailable for some users, resolved after 20.5 hours
- Missing breaks, resolved after 2 days
- Work Shifts not appearing in the APP, resolved after 15.6 hours
- PY Platform Degraded Performance, resolved after 7 days
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