Employment Hero outage, October 2026: Users are unable to access expense claims and management

Employment Hero reported and resolved an incident: Users are unable to access expense claims and management. It lasted 1.4 hours.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
1.4 hours
Impact
major
Affected
HR Software

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

This incident on the Employment Hero status page

Timeline

Newest first. From Employment Hero's official status page, in their words.

  1. resolved

    The issue affecting users accessing expense claims and expense management has been resolved. If you are still experiencing problems, please contact our support team

  2. monitoring

    A fix has been deployed for the issue affecting users accessing expense claims and expense management. We are monitoring the situation to confirm full resolution and will update this page shortly.

  3. identified

    We have identified the cause of the issue affecting users accessing expense claims and expense management. Our team is working on a fix and we will update this page as we make progress.

  4. investigating

    We are aware of an issue with users accessing expense claims and expense management. We are investigating this issue.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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