Employment Hero outage, September 2026: HR Documents - Optional Clauses are not disappearing from finalised documents

Employment Hero reported and resolved an incident: HR Documents - Optional Clauses are not disappearing from finalised documents. It lasted 6.4 hours.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
6.4 hours
Impact
major
Affected
HR Software

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

This incident on the Employment Hero status page

Timeline

Newest first. From Employment Hero's official status page, in their words.

  1. resolved

    The issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team

  2. identified

    We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.

  3. investigating

    We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.

  4. identified

    We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information

What this means for a business (and what to check now)

  • Retry anything that failed during the 6.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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