Employment Hero outage, August 2026: Managers/Admins not able to create timesheets on behalf of employees

Employment Hero reported and resolved an incident: Managers/Admins not able to create timesheets on behalf of employees. It lasted 1.2 hours.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
1.2 hours
Impact
major
Affected
HR Software

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

This incident on the Employment Hero status page

Timeline

Newest first. From Employment Hero's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. investigating

    We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports. Workaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal. Our engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.2 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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