Employment Hero outage, September 2026: Personnel CSV import errors

Employment Hero reported and resolved an incident: Personnel CSV import errors. It lasted 3 days.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
3 days
Impact
major
Affected
HR Software

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

This incident on the Employment Hero status page

Timeline

Newest first. From Employment Hero's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. identified

    We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.

  3. identified

    We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.

  4. identified

    Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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