Employment Hero outage, October 2026: Users unable to load expense management
Employment Hero reported and resolved an incident: Users unable to load expense management. It lasted 21 minutes.
OKResolved
From Employment Hero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 21 minutes
- Impact
- major
- Affected
- HR Software
Why it happened
Employment Hero has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Employment Hero's official status page, in their words.
- resolved
This incident has been resolved
- monitoring
The expense management product has been restored, we will continue to monitor the issue.
- identified
We have identified the cause of the issue affecting expense management. Our team is working on a fix and we will update this page as we make progress.
- investigating
We are aware of an issue affecting the expense management and are currently investigating. We will provide an update as soon as we have more information.
What this means for a business (and what to check now)
- Retry anything that failed during the 21 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Employment Hero incidents
- HR Platform currently experience a 504 error, resolved after 2.2 hours
- Investigating: Issue accessing employee files, resolved after 4.7 hours
- Users are encountering an error message when submitting timesheets on the Employment Hero Work App, resolved after 55 minutes
- Users are unable to access expense claims and management, resolved after 1.4 hours
- Candidates are unable to view/open offer letters, resolved after 3 hours
Hear about the next Employment Hero incident as it starts
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