Employment Hero outage, September 2026: Problems related to Pay Runs

Employment Hero reported and resolved an incident: Problems related to Pay Runs. It lasted 4.6 hours.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
4.6 hours
Impact
none
Affected
Create Pay Run, Create Pay Run, Create Pay Run, Create Pay Run, Create Pay Run

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

This incident on the Employment Hero status page

Timeline

Newest first. From Employment Hero's official status page, in their words.

  1. resolved

    This incident has been resolved. We apologise for any inconvenience caused.

  2. monitoring

    The issue has been fixed and we are now monitoring.

  3. investigating

    Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon. . We are aware of issues with not being able to remove employee from a pay run . Unable to delete pay run . Unable to finalise pay run . Unable to adjust leave

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Employment Hero incidents

Hear about the next Employment Hero incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Employment Hero