Employment Hero outage, October 2026: Investigating: Issue accessing employee files
Employment Hero reported and resolved an incident: Investigating: Issue accessing employee files. It lasted 4.7 hours.
OKResolved
From Employment Hero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 4.7 hours
- Impact
- major
- Affected
- HR Software
Why it happened
Employment Hero has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Employment Hero's official status page, in their words.
- resolved
The issue affecting users accessing employee files via the HR platform has been resolved. If you are still experiencing problems, please contact our support team.
- investigating
Our Product Team is aware of an issue affecting a small group of users, who may be unable to access employee files in the HR platform. They are investigating as a priority. We’ll share an update as soon as we have more information, or once this is resolved. If you have any questions in the meantime, please reach out to our team.
What this means for a business (and what to check now)
- Retry anything that failed during the 4.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Employment Hero incidents
- Users unable to load expense management, resolved after 21 minutes
- HR Platform currently experience a 504 error, resolved after 2.2 hours
- Users are encountering an error message when submitting timesheets on the Employment Hero Work App, resolved after 55 minutes
- Users are unable to access expense claims and management, resolved after 1.4 hours
- Candidates are unable to view/open offer letters, resolved after 3 hours
Hear about the next Employment Hero incident as it starts
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