Employment Hero outage, September 2025: Payroll - Platform Slowness
Employment Hero reported and resolved an incident: Payroll - Platform Slowness. It lasted 3.6 hours.
OKResolved
From Employment Hero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.6 hours
- Impact
- minor
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Employment Hero has not given a cause in its updates. We never guess one.
How it was resolved
Employment Hero marked it resolved at 22 Sept 2025, 4:00 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Employment Hero's official status page, in their words.
- investigating
Our engineers are currently investigating reports of degraded performance on the payroll platform. Thank you for your patience.
- investigating
Our engineers are continuing to investigate the cause of the degraded performance.
- resolved
This incident has been resolved. Thank you.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Employment Hero incidents
- Error Saving Management Notes, resolved after 2.1 hours
- Users unable to load expense management, resolved after 21 minutes
- HR Platform currently experience a 504 error, resolved after 2.2 hours
- Investigating: Issue accessing employee files, resolved after 4.7 hours
- Users are encountering an error message when submitting timesheets on the Employment Hero Work App, resolved after 55 minutes
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