Employment Hero outage, October 2026: Candidates are unable to view/open offer letters
Employment Hero reported and resolved an incident: Candidates are unable to view/open offer letters. It lasted 3 hours.
OKResolved
From Employment Hero's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3 hours
- Impact
- minor
- Affected
- HR Software
Why it happened
Employment Hero has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Employment Hero's official status page, in their words.
- resolved
The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
- monitoring
A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
- identified
We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
- investigating
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
What this means for a business (and what to check now)
- Retry anything that failed during the 3 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Employment Hero incidents
- Users unable to load expense management, resolved after 21 minutes
- HR Platform currently experience a 504 error, resolved after 2.2 hours
- Investigating: Issue accessing employee files, resolved after 4.7 hours
- Users are encountering an error message when submitting timesheets on the Employment Hero Work App, resolved after 55 minutes
- Users are unable to access expense claims and management, resolved after 1.4 hours
Hear about the next Employment Hero incident as it starts
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