Employment Hero outage, July 2025: Planned Outage

Employment Hero reported and resolved an incident: Planned Outage. It lasted 2.5 hours.

Resolved

From Employment Hero's official status page, in their words.

What happened

Started
Resolved
Duration
2.5 hours
Impact
none
Affected
HR Software
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Employment Hero has not given a cause in its updates. We never guess one.

How it was resolved

Our systems are now operating as expected after the unscheduled maintenance. We thank you for your patience and understanding.

Employment Hero's closing update

This incident on the Employment Hero status page

Timeline

Oldest first, from the first notice to the resolution. From Employment Hero's official status page, in their words.

  1. identified

    Unfortunately we will need to undertake a small period of unscheduled maintenance at 9pm AEST/12pm GMT+1 affecting our Jobs Board and Applicant Tracking system products (including our Mobile career Pillar and Jobs App). We anticipate this will take no longer than ten minutes and apologise for any inconvenience.

  2. resolved

    Our systems are now operating as expected after the unscheduled maintenance. We thank you for your patience and understanding.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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