Pin Payments outage, May 2020: Processing errors for New Zealand merchants
Pin Payments reported and resolved an incident: Processing errors for New Zealand merchants. It lasted 1.1 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.1 hours
- Impact
- major
- Affected
- API
- Investigating
- Identified
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Our upstream provider has fixed the issue. We are continuing to monitor the situation.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- identified
We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.
- resolved
Our upstream provider has fixed the issue. We are continuing to monitor the situation.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.1 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.