Pin Payments outage, May 2026: Issue with processing charges
Pin Payments reported and resolved an incident: Issue with processing charges. It lasted 1 minute.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- none
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- resolved
For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
- Partial outage with processing charges, resolved after 8 minutes
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.