Pin Payments outage, April 2025: Charge Processing Failures with American Express
Pin Payments reported and resolved an incident: Charge Processing Failures with American Express. It lasted 2.7 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.7 hours
- Impact
- critical
- Affected
- API
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 3 Apr 2025, 6:36 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.
- monitoring
Our upstream provider has resolved the issue and we are monitoring transactions.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 2.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Partial outage with processing charges, resolved after 8 minutes
Hear about the next Pin Payments incident as it starts
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