Pin Payments outage, November 2025: Partial outage of charge creation

Pin Payments reported and resolved an incident: Partial outage of charge creation. It lasted 2.1 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
2.1 hours
Impact
none
Affected
API, Payment Page
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 26 Nov 2025, 2:53 pm without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. investigating

    We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

  2. resolved

    All systems are now back in operation.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.1 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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