Pin Payments outage, November 2025: Dashboard and Payment Page Outage Due to Cloudflare Issues

Pin Payments reported and resolved an incident: Dashboard and Payment Page Outage Due to Cloudflare Issues. It lasted 2.6 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
2.6 hours
Impact
major
Affected
Dashboard, Payment Page, Website
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 19 Nov 2025, 2:35 am without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. identified

    Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

  2. monitoring

    Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

  3. resolved

    All systems are now back in operation.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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