Pin Payments outage, December 2017: Increased error rate for charges
Pin Payments reported and resolved an incident: Increased error rate for charges. It lasted 3.7 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.7 hours
- Impact
- minor
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 27 Dec 2017, 12:53 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
We're seeing an increase in the error rate for charges. This is due to technical issues at one of our financial services providers. We are currently investigating this issue.
- monitoring
We've moved the majority of transaction processing over to a backup payment link which has significantly improved the success rate of Charges. We will continue to monitor the issue.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.