Pin Payments outage, April 2019: Intermittent errors due to upstream issues
Pin Payments reported and resolved an incident: Intermittent errors due to upstream issues. It lasted 4.4 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 4.4 hours
- Impact
- major
- Affected
- API, Subscriptions
- Investigating
- Identified
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 8 Apr 2019, 8:13 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
An upstream provider has confirmed they are experiencing issues with their system. It is causing intermittent charge failures. They are working to resolve the issue.
- investigating
We are continuing to investigate this issue.
- identified
An upstream team is working to remedy the issue.
- resolved
The incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 4.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.