Pin Payments outage, January 2019: Upstream gateway outage

Pin Payments reported and resolved an incident: Upstream gateway outage. It lasted 12.5 hours.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
12.5 hours
Impact
none
Affected
API
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

All upstream issues have now been resolved. If you have any further problems please contact support.

Pin Payments's closing update

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. identified

    One of our upstream providers is unable to process charges. We are in the process of moving the majority of our merchants to a backup provider.

  2. identified

    We have finished moving the majority of our merchants to a backup provider. However, there are a small number of merchants that we are unable to move and are unable to process charges. We are working with our upstream provider to fix the issue urgently.

  3. monitoring

    Our upstream provider has restored connectivity. We will continuing to monitor the situation.

  4. resolved

    All upstream issues have now been resolved. If you have any further problems please contact support.

What this means for a business (and what to check now)

  • Retry anything that failed during the 12.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Pin Payments incidents

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