Pin Payments outage, December 2018: Intermittent issue with dashboard access
Pin Payments reported and resolved an incident: Intermittent issue with dashboard access. It lasted 6.2 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.2 hours
- Impact
- minor
- Affected
- Dashboard
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 4 Dec 2018, 3:39 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- monitoring
The Pin Payments platform is currently being targeted by a botnet, either used as part of a denial of service attack or a brute force entry attempt. We are mitigating this through additional protection, which may require you to perform a captcha to access your account. This is not having an effect on processing charges.
- resolved
This issue has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 6.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.