Pin Payments outage, March 2017: High rate of charge failures
Pin Payments reported and resolved an incident: High rate of charge failures. It lasted 17 minutes.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 17 minutes
- Impact
- none
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 28 Mar 2017, 8:42 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- identified
One of our financial service providers is experiencing technical issues preventing charges from completing. They have been made aware of this and are addressing the issue.
- monitoring
We are monitoring the results of our service provider's fix.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 17 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.