Pin Payments outage, October 2018: Scheduled Systems Maintenance
Pin Payments reported and resolved an incident: Scheduled Systems Maintenance. It lasted 1.6 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.6 hours
- Impact
- none
- Affected
- API, Dashboard
- Investigating
- Identified
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
System maintenance is now complete and transactions are processing normally.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- identified
On Tuesday 2nd October between 3am and 5am AEST, one of our upstream financial providers are performing maintenance on their systems. We expect most transactions will fail during the 2 hour window, returning a processing error status.
- resolved
System maintenance is now complete and transactions are processing normally.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.