Pin Payments outage, July 2022: Charge Processing Failures
Pin Payments reported and resolved an incident: Charge Processing Failures. It lasted 28 minutes.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 28 minutes
- Impact
- major
- Affected
- API
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 30 July 2022, 10:46 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.
- monitoring
The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 28 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
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