Pin Payments outage, March 2024: Issue with processing charges
Pin Payments reported and resolved an incident: Issue with processing charges. It lasted 1 minute.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- none
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- resolved
For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
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