Pin Payments outage, March 2019: Increased error rate due to upstream networking issues
Pin Payments reported and resolved an incident: Increased error rate due to upstream networking issues. It lasted 11.7 hours.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 11.7 hours
- Impact
- none
- Affected
- API, Subscriptions
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 31 Mar 2019, 10:17 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
An upstream provider has confirmed networking issues on their end. This will increase charge errors for Pin Payments merchants until the issue is resolved. A team is currently working to resolve the issue.
- investigating
We are continuing to investigate this issue.
- identified
Our upstream provider has indicated the issue is ongoing, they have allocated further resources to resolving the issue but it is unclear at this time how long it will take to return services to fully functional.
- monitoring
Upstream services have been restored with enough resource to meet demand for the coming day. Pin Payments will continue to monitor the situation.
- resolved
Transactions are processing normally again.
What this means for a business (and what to check now)
- Retry anything that failed during the 11.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.