Pin Payments outage, March 2017: Notifications not being sent from Pin Payments Subscriptions accounts

Pin Payments reported and resolved an incident: Notifications not being sent from Pin Payments Subscriptions accounts. It lasted 1 hour.

Resolved

From Pin Payments's official status page, in their words.

What happened

Started
Resolved
Duration
1 hour
Impact
minor
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Pin Payments has not given a cause in its updates. We never guess one.

How it was resolved

Pin Payments marked it resolved at 21 Mar 2017, 8:55 am without a written explanation of the fix.

This incident on the Pin Payments status page

Timeline

Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.

  1. investigating

    Notifications aren't being sent to specified callback URLs on Pin Payments Subscriptions accounts (https://subs.pinpayments.com/). We are investigating and will update the status as soon as we know more. Notifications are queued, which means once the issue is resolved they will be sent to your callback URL.

  2. monitoring

    Notifications are operational again. A backlog of notifications are currently being processed and we'll mark this incident as resolved once the backlog is cleared.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1 hour.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Pin Payments incidents

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