Pin Payments outage, July 2017: Increased rate of failing charges
Pin Payments reported and resolved an incident: Increased rate of failing charges. It lasted 3 days.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3 days
- Impact
- minor
- Investigating
- Identified
- Monitoringnot posted
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
This issue is resolved. Our payment links are back to their original configuration.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
We're experiencing an increased rate of failing charges and are investigating.
- identified
We have identified the issue and mitigated it by using a secondary payment link for some merchants. (For technical reasons, this secondary link will not work for all of our merchants.)
- resolved
This issue is resolved. Our payment links are back to their original configuration.
What this means for a business (and what to check now)
- Retry anything that failed during the 3 days.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.