Pin Payments outage, May 2018: Intermittent issues with Dashboard and Charges
Pin Payments reported and resolved an incident: Intermittent issues with Dashboard and Charges. It lasted 53 minutes.
OKResolved
From Pin Payments's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 53 minutes
- Impact
- minor
- Affected
- API, Dashboard
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Pin Payments has not given a cause in its updates. We never guess one.
How it was resolved
Pin Payments marked it resolved at 20 May 2018, 11:13 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Pin Payments's official status page, in their words.
- investigating
Access to the Pin Payments dashboard appears to be restricted due to system performance issues. Whilst charges are still being processed, some charges might be affected. The team is investigating.
- monitoring
The problem appears to have been resolved. We are monitoring.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 53 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Pin Payments incidents
- We are currently experiencing an upstream outage which is causing requests to fail. We are investigating the issue., resolved after 58 minutes
- Issue with processing charges, resolved after 1 minute
- Partial outage of charge creation, resolved after 2.1 hours
- Dashboard and Payment Page Outage Due to Cloudflare Issues, resolved after 2.6 hours
- Charge Processing Failures with American Express, resolved after 2.7 hours
Hear about the next Pin Payments incident as it starts
Free email alerts when the official status changes, with what to do while it is down.